Eyeglass frames (with the exception of clearance or discounted frames) are warranted to be free of manufacturer's defects for one year. And will be replaced if broken at no cost to you.
(Manufacturer’s defects include: structural design, hinges, welding points, and colorings. Manufacturer’s defects DO NOT include: flagrant misuse causing frame damage, scratching or tarnish; pet damage; destruction or damage by vehicle; stepping on or sitting on the frame; bending or twisting the frame; or any other damage not considered a manufacturing flaw.)
Lenses with scratch-resistant coatings and polycarbonate lenses (including all anti-reflective coated/non glare lenses) are warranted to be free of manufacturer's defects for one year and will be replaced one time if scratched in the first year at no cost to you*.
Scratch resistant coatings make it harder to scratch the lenses but do not make your lenses scratch proof. Proper care should be taken when cleaning your eyeglass lenses. use a lens cleaner spray or dish soap and water to rinse your lenses first then use a clean soft lens cloth to clean them. Do not use your shirt or paper towels.
*Safety lenses and glass lenses are not covered by the one year scratch warranty.
Non-adapt policy If you are fit into a progressive (no line bifocal) and cannot properly adapt to this type of lens, we will remake your lenses into either a single vision or lined bifocal at no additional cost to you within 30 days of your receipt of the eyeglasses. The new lenses must be put into the original frame purchased.